Shop Policies

The nature of vintage means each item have been worn and loved and may show wear, age, and usage. Some items may have tiny holes, spots, loose threads, discoloration, fading, missing buttons, etc. I will to the best of my ability describe all items as accurately as possible, and photograph and list any major flaws if any. Please make sure to read through the whole listing to avoid disappointment, and don't hesitate to get in touch if you need more photos or further details.

Please note that vintage items can be fragile and handle your garments with care, specially vintage zippers which can be more delicate than modern ones, remember these are garments that are often over 50-60 years old. Sartorial Matters will not accept returns or refunds for zippers, fasteners or seams that have been broken by the buyer if it was fully working when sent it out. I can also not accept returns/refunds for garments damaged by a buyer in the wash.

Please always go by the measurements when checking the size and please get in touch with any questions regarding fit, I'm happy to help! Larger items may be pinned to fit the model/mannequin. Any sizing given is my estimate, and as vintage sizing can be slightly different from modern sizing, please refer to the measurements for your best fit, and ideally compare the given garments to a similar garment that suits you well. Remember to allow a little room for movement, specially in coats and shirts.

Accessories are not included in the sale unless otherwise stated. Most full skirted 50s dresses are shown with crinoline/petticoat, which is not included in the sale.

I try to show the exact color of each item in the photos and describe it in the listing if there is any colour discrepancies, but please note that colors may differ slightly depending on your computer & monitor settings and natural/studio lighting. I can not offer refunds for slight colour differences.


Returns are accepted on UK sales only, for a full refund of the purchase price, under below conditions:

- Please contact me asap after receiving your item (ideally within 3 days) and post back within 14 business days of original receipt. Tracked/signed for postage is recommended, as any return lost in the mail will not be refunded.
- The garment must be returned unworn and unwashed in original condition. If an item is sent back and is damaged in any way, I reserve the right not to refund the return and the item will be sent back to you.
- Return shipping costs will not be refunded unless the return is a result of my error.

Sartorial Matters does not offer general return on International sales. ALL SALES ARE FINAL.
I do my best to describe each garment as accurately as possible, and include all the measurements and flaws, but if you have any problems with your order or you are unhappy with your item, please contact me. If a mistake has been made or an item has been grossly misrepresented I will do all that I can to rectify it, and I'm always happy to help/resolve if there is a problem.

I'm happy to do reserves. An item can be put on reserve for 3 days.  

Please note, the customer reserves are offered as a courtesy to buyers and the reserve will only begin once the shop owner has responded to the reserve request and confirmed it - as the shop can be busy and things sell fast - please beware that items may sell before I get a chance to respond to your reserves request.

I aim to respond to messages within a day. All messages will be answered asap, but as I'm a one-woman-shop, my working day can be quite busy, and sourcing trips and posting occasionally means I'm out of office, and will cause slight delays in responding times.
I do have a small dog. He is not allowed near the stock room but if you are very  sensitive or allergic to pets, it might be good to note that I am a pet owner. If you have any questions or concerns, do get in touch.